Terms & Conditions

 

General

These terms and conditions will apply to all transactions placed online, by e-mail or by telephone with M4music online store. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with U.A.E  Law and any dispute between us will be resolved exclusively in the courts of U.A.E. Nothing in these terms and conditions will be deemed to affect your statutory rights.

‘By using this site you are agreeing to these terms and conditions and all transactions with M4music Store will be governed thereby.

All references to the ‘company’, ‘us’, or ‘we’ will refer to M4music  Store. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company.

Prices

All prices are shown in United Arab Emirates Dirham (AED) and shipping cost is not included.

Orders

We are pleased to accept orders by the following methods. Online transaction (secure server), telephone, post, fax or in person through our store.

Credit / debit card transactions

All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa Electron, Delta, Maestro and all major cards. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders for immediate despatch will be accepted or processed without a valid card payment in the name of the registered cardholder.
 

Delivery

We will send you an email to confirm your order has been received and whether or not it has been accepted.  At any time, you can obtain the status of your order by emailing support@m4music.com with a request. Be sure to include your order reference number, if you have it.

Items ordered will be delivered as soon as possible, despatch targeted within one week of order being placed. Every effort is made to ensure that delivery is made within the estimated time scales. All goods are subject to availability. In the event that we are unable to supply your goods within twenty-eight days, we will inform you immediately and advise you of the expected delivery date.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within three working days of the receipt. If no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges

In the event of any goods delivered by us being damaged in transit, deficeint of items shown on the delivery note or failing to match the items ordered by you, then the details must be notified to us immediately within the same day or the next. If no such notification, the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver. Liability in such cases would be limited to the value of those items, wich are shown to have not been received by the customer. If a customer is dissatisfied with the items delivery, and we are notified within the timeline mentioned above, the cusotmer would be refunded the value of the order placed. If you are in any doubt please contact us on (+971)-4-2661286. We are here to help you.

 

Products

Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Warranty

All products offered have a warranty for a period of twelve months for electronics defects only unless otherwise stated from the date of the original invoice.  The warranty excludes faults caused by accidents, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original receipt to:

M4music store

Salahuddin Street

Deira, Dubai

U.A.E.

Please identify clearly the area or part that has failed. All items must be returned in their original condition as sent.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All Items supplied to the customer remain the property of M4music Store until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints

Any complaint can be sent to the address below. We will endeavour to deal with your complaint as soon as possible. In the event where we cannot resolve your complaint immediately, we will advise a likely timescale to you and keep you informed of any investigation.

Contact Details

M4music store          

Telephone: (+971)-4-2661286

Email: support@m4music.com

Office Hours:

Sunday– Thursday 9.00am – 5.00pm

Address:

Thomsun Gen. Trading

P.O Box 6419,

Dubai, U.A.E.

Rewards Programme:

M4Music has recently launched a rewards programme for its customers. Customers would now receive reward points on each of their purchases at the store, which can in turn be redeemed against future purchases. The points on purchases is equivalent of 5% value of purchases, redeemable on the next purchase. 

On the following purchase at the store, the customer would have the option to redeem the reward points, and hence pay for the amount after deducting the value of the points.

For any queries about the rewards programme, kindly call our cusotmer service number or send us an email.

 

M4Music